Politique de remboursement

Return and Refund Policy

Last Updated: October 10, 2026

At [Your Store Name], customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return or replacement if:

- You received a damaged or defective product.

- You received the wrong product.

- Your order arrived with missing items.

- The product received is significantly different from its description.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Products must be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable.

Certain products may not be eligible for return due to hygiene, safety, or other legitimate restrictions. Any such exclusions will be communicated clearly before purchase and will not affect your applicable legal rights.

2. Non-Returnable Items

The following items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

- Products marked as non-returnable before purchase.

- Personal hygiene products that cannot reasonably be resold for health or safety reasons.

- Products damaged due to misuse, improper handling, or normal wear and tear after delivery.

- Items returned without their original components or packaging, where these are necessary to verify the product's condition.

3. How to Request a Return

To request a return or replacement, please follow these steps:

1. Contact us at [Your Support Email] or [Your WhatsApp Number].

2. Provide your order number and the reason for your request.

3. Attach clear photographs or videos showing the damaged, defective, or incorrect product, if applicable.

4. Our support team will review your request and explain the next steps.

Please do not send products back before receiving return instructions from our support team.

4. Refund Policy

Once your return request is approved and the returned product has been received and inspected, we will notify you of the refund decision.

If approved, your refund will be processed to your original payment method wherever possible.

Refund processing and the time it takes for the money to appear in your account may vary depending on your bank, payment provider, or payment method.

If an order is confirmed to be eligible for a refund because of a damaged, defective, incorrect, or missing product, we will resolve the issue in accordance with our applicable policies and legal obligations.

5. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, you may be eligible for a replacement or exchange, subject to product availability.

If a replacement is unavailable, we will discuss an appropriate alternative or refund in accordance with applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [Your Support Email].

Cancellation requests can be accommodated before the order is processed or shipped, where possible.

Once an order has been shipped, cancellation may no longer be possible. Any applicable refund or return will be handled according to our policies and applicable law.

Nothing in this section limits any cancellation rights you may have under applicable law.

7. Shipping Charges

If a return is necessary because we sent an incorrect product or the product arrived damaged or defective, we will arrange an appropriate return or replacement solution and cover applicable return shipping costs as required.

For other approved returns, shipping charges will be handled according to the return terms disclosed at the time of purchase and applicable law.

Original shipping charges, if any, will be refunded where required by law or where applicable under the terms of your order.

8. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery, where possible, with your order number and supporting photographs or videos.

We will review your request and help resolve the issue. The 48-hour notification request does not limit any rights you may have under applicable law.

9. Refund Delays

If you have not received your approved refund, please:

1. Check your bank account or payment method.

2. Contact your bank or payment provider.

3. If the refund is still missing, contact us at [Your Support Email].

We will assist you in checking the status of your refund.

10. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: NovaShop

Email: emma.06111234@gmail.com

Business Address: Hyderabad 

Customer Support Hours: 24 hour

We appreciate your trust in our store and thank you for shopping with us.